Privacy Policy

Last Updated: September 1, 2026

Heartland Technology Solutions (“Heartland Technology Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our IT and technology services.By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
We may collect information you voluntarily provide to us, including:NameEmail addressPhone numberBusiness or company nameMailing or service addressInformation submitted through contact formsInformation provided when requesting an estimate, consultation, or serviceDetails about your technology, network, computer systems, or other equipment when necessary to provide servicesAny other information you choose to provide to usWe may also automatically collect certain technical information when you visit our website, such as:IP addressBrowser type and versionOperating systemDevice informationPages visitedReferring websiteDate and time of visitsGeneral website usage information

2. How We Use Your Information
We may use the information we collect to:Respond to inquiries and service requestsProvide IT, networking, security, storage, camera, automation, and other technology servicesPrepare estimates and proposalsSchedule appointments and communicate with customersProvide customer supportDiagnose and troubleshoot technical problemsMaintain and improve our website and servicesProcess payments, when applicableSend service-related communicationsProtect our website, systems, customers, and business from fraud, abuse, or unauthorized activityComply with applicable laws and legal requirementsWe will not use your personal information for purposes unrelated to the services we provide without your consent, except where permitted or required by law.

3. Information Obtained During IT Services
When providing IT or technology services, we may have access to information stored on or transmitted through customer-owned devices, networks, servers, storage systems, cameras, or other technology systems.Any access to customer systems is performed only as reasonably necessary to provide the requested services, troubleshoot problems, maintain systems, or perform other authorized work.Customers are responsible for ensuring that they have the necessary rights and permissions for Heartland Technology Solutions to access their systems, accounts, devices, files, networks, or other information.We will take reasonable measures to protect information encountered while performing our services. However, no electronic system or method of transmission can be guaranteed to be completely secure.

4. Remote Support and Technical Access
If you authorize Heartland Technology Solutions to remotely access a computer, server, network, or other device, we may be able to view system information, configuration information, files, applications, or other data available through that authorized connection.Remote access will be used for legitimate service and support purposes. We will make reasonable efforts to limit access to information that is necessary to perform the requested service.You should not provide passwords, authentication codes, encryption keys, or other sensitive credentials unless they are necessary for the requested service. Where possible, customers should use secure methods for providing credentials and should change temporary credentials after service has been completed.

5. Cookies and Website Technologies
Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.Cookies may be provided by us or by third-party services used to operate or analyze our website.You can generally configure your web browser to refuse or delete cookies. Disabling cookies may affect certain website functionality.

6. Third-Party Services
We may use third-party companies and service providers to help operate our website and business. These providers may process information on our behalf for purposes such as:Website hostingWebsite analyticsEmail communicationsPayment processingSchedulingCustomer relationship managementTechnical supportSecurity and fraud preventionThird-party providers may have their own privacy policies governing their collection and use of information.We do not sell or rent your personal information to third parties.

7. How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.Because no method of storing or transmitting information over the Internet is completely secure, we cannot guarantee the absolute security of your information.

8. Information Sharing and Disclosure
We may disclose information when reasonably necessary to:Provide requested servicesWork with authorized service providers or contractorsProcess transactionsMaintain and secure our systemsComply with legal obligationsRespond to valid legal requestsProtect the rights, property, or safety of Heartland Technology Solutions, our customers, or othersInvestigate fraud, security incidents, or unauthorized activityWe do not sell personal information to third parties.

9. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and otherwise operate our business.The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Customer Responsibility for Data
Customers remain responsible for their own data, files, accounts, devices, backups, and systems.Although Heartland Technology Solutions may provide backup, storage, security, networking, or other technology services, customers should maintain appropriate backups of important information and should not rely solely on any single device, storage system, backup system, or service.

11. Children's Privacy
Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Links to Other Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.We encourage you to review the privacy policies of any third-party website you visit.

13. Your Privacy Choices
Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:Request information about personal information we maintain about youRequest correction of inaccurate informationRequest deletion of certain informationOpt out of certain marketing communicationsAsk questions about how your information is collected or usedTo make a privacy-related request, please contact us using the information provided below.

14. Marketing Communications

If you voluntarily provide your contact information, we may use it to communicate with you regarding services, estimates, appointments, account matters, or other business-related communications.If we send promotional or marketing communications, you may request to stop receiving them by contacting us or by using an unsubscribe option where provided.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of our website after changes are posted constitutes acceptance of the updated policy, to the extent permitted by applicable law.

16. Contact Us
If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact:

Heartland Technology Solutions
Email: info@heartland-tech.com
Phone: redacted
Website: https://heartland-tech.com
Address: redacted

Disclaimer: This Privacy Policy is provided as a general starting point for a technology services business and is not legal advice. Your final policy should be reviewed by a qualified attorney to ensure it accurately reflects your business practices and complies with applicable federal and state privacy laws.