Privacy Policy

1. Information We Collect

We may collect information you voluntarily provide to us, including:

• Name
• Email address
• Phone number
• Business or company name
• Mailing or service address
• Information submitted through contact forms
• Information provided when requesting an estimate, consultation, or service
• Details about your technology, network, computer systems, or other equipment when necessary to provide services
• Any other information you choose to provide to us

We may also automatically collect certain technical information when you visit our website, such as:

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited
• Referring website
• Date and time of visits
• General website usage information

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and service requests
• Provide IT, networking, security, storage, camera, automation, and other technology services
• Prepare estimates and proposals
• Schedule appointments and communicate with customers
• Provide customer support
• Diagnose and troubleshoot technical problems
• Maintain and improve our website and services
• Process payments, when applicable
• Send service-related communications
• Protect our website, systems, customers, and business from fraud, abuse, or unauthorized activity
• Comply with applicable laws and legal requirements

We will not use your personal information for purposes unrelated to the services we provide without your consent, except where permitted or required by law.

3. Information Obtained During IT Services

When providing IT or technology services, we may have access to information stored on or transmitted through customer-owned devices, networks, servers, storage systems, cameras, or other technology systems.

Any access to customer systems is performed only as reasonably necessary to provide the requested services, troubleshoot problems, maintain systems, or perform other authorized work.

Customers are responsible for ensuring that they have the necessary rights and permissions for Heartland Technology Solutions to access their systems, accounts, devices, files, networks, or other information.

We will take reasonable measures to protect information encountered while performing our services. However, no electronic system or method of transmission can be guaranteed to be completely secure.

4. Remote Support and Technical Access

If you authorize Heartland Technology Solutions to remotely access a computer, server, network, or other device, we may be able to view system information, configuration information, files, applications, or other data available through that authorized connection.

Remote access will be used for legitimate service and support purposes. We will make reasonable efforts to limit access to information that is necessary to perform the requested service.

You should not provide passwords, authentication codes, encryption keys, or other sensitive credentials unless they are necessary for the requested service. Where possible, customers should use secure methods for providing credentials and should change temporary credentials after service has been completed.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to improve functionality, understand website traffic, remember preferences, and improve the user experience.

Cookies may be provided by us or by third-party services used to operate or analyze our website.

You can generally configure your web browser to refuse or delete cookies. Disabling cookies may affect certain website functionality.

6. Third-Party Services

We may use third-party companies and service providers to help operate our website and business. These providers may process information on our behalf for purposes such as:

• Website hosting
• Website analytics
• Email communications
• Payment processing
• Scheduling
• Customer relationship management
• Technical support
• Security and fraud prevention

Third-party providers may have their own privacy policies governing their collection and use of information. We do not sell or rent your personal information to third parties.

7. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

Because no method of storing or transmitting information over the Internet is completely secure, we cannot guarantee the absolute security of your information.

8. Information Sharing and Disclosure

We may disclose information when reasonably necessary to:

• Provide requested services
• Work with authorized service providers or contractors
• Process transactions
• Maintain and secure our systems
• Comply with legal obligations
• Respond to valid legal requests
• Protect the rights, property, or safety of Heartland Technology Solutions, our customers, or others
• Investigate fraud, security incidents, or unauthorized activity

We do not sell personal information to third parties.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, and otherwise operate our business.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

10. Customer Responsibility for Data

Customers remain responsible for their own data, files, accounts, devices, backups, and systems.

Although Heartland Technology Solutions may provide backup, storage, security, networking, or other technology services, customers should maintain appropriate backups of important information and should not rely solely on any single device, storage system, backup system, or service.

11. Children’s Privacy

Our website and services are not directed toward children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of those third-party websites.

We encourage you to review the privacy policies of any third-party website you visit.

13. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the ability to:

• Request information about personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Ask questions about how your information is collected or used

To make a privacy-related request, please contact us using the information provided below.

14. Marketing Communications

If you voluntarily provide your contact information, we may use it to communicate with you regarding services, estimates, appointments, account matters, or other business-related communications.

If we send promotional or marketing communications, you may request to stop receiving them by contacting us or by using an unsubscribe option where provided.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this Privacy Policy. Your continued use of our website after changes are posted constitutes acceptance of the updated policy, to the extent permitted by applicable law.

16. Contact Us

If you have questions about this Privacy Policy, your personal information, or our privacy practices, please contact us using the information below.